Messe Düsseldorf GmbH has postponed TOP HAIR to 19 to 20 September.
In doing so, Messe Düsseldorf is following the recommendation of the crisis management team of the German Federal Government to take into account the principles of the Robert Koch Institute when assessing the risk of major events. Based on this recommendation and the recent significant increase in the number of people infected with the new corona virus (SARS-CoV-2), including in Europe, Messe Düsseldorf has reassessed the situation. In addition, there is the general ruling issued by the city of Düsseldorf on 11 March 2020, in which major events with more than 1,000 participants present at the same time are generally prohibited, as well as the federal and state guidelines on the restriction of social contacts from 22 March 2020.
Werner M. Dornscheidt, CEO of Messe Düsseldorf GmbH: "Our customers, partners and employees trust us. Not only when it comes to the professional and successful handling of major international events in Düsseldorf. They can also have this trust in us when we make decisions about critical situations in the interests of their safety".
"This decision was not an easy one for all concerned," says Thomas Geisel, Lord Mayor of the City of Düsseldorf and Chairman of the Supervisory Board of Messe Düsseldorf GmbH. "But the postponements at the present time are necessary for Messe Düsseldorf and its customers in view of the increasingly dynamic developments.”
Here you can find an overview of the most important questions and answers:
When will the event be rescheduled?
New dates have already been found for Beauty and Top Hair: Beauty will be held at the Düsseldorf exhibition centre from 18 to 20 September; Top Hair from 19 to 20 September.
How are visitors informed about new date?
The new dates are published on the websites and social media channels of the trade fairs. In addition, all registered visitors will receive a mailing on the new date.
Do visitor tickets retain their validity?
Visitor tickets already purchased for the postponed trade fairs will remain valid for the new date. In the ticket shop the these can be downloaded under "My orders" in the current layout with new date.
If you still wish to cancel your tickets, please contact us:
Messe Düsseldorf Ticket Service Bottroper Str. 20 45141 Essen
What about the cancellation fees for already booked visitor tickets?
The cancellation fees for visitor tickets do not apply to postponed trade fairs.
When will the visitor ticket shop be converted?
The TOP HAIR ticket shop is already open again. Tickets which have already been purchased can be downloaded after logging into the ticket shop under "My orders" in the current layout with a new date.
Are the hotel packages for BEAUTY and TOP HAIR still valid on the postponed dates?
Unfortunately, it is not possible to simply rebook the hotel packages for a different date, so all bookings made must be cancelled. The full travel price will be refunded. We kindly ask affected persons to wait for the cancellation confirmation from Düssel-dorf Tourismus. Of course, hotel packages for the alternative date can again be booked via Düsseldorf Tourismus.
Please contact Düsseldorf Tourismus GmbH if you have any queries:
What happens with bookings already made for flight tickets, hotel accommodation etc.?
We understand the difficult situation resulting from the postponement. Please contact the respective provider to clarify open questions and find solutions. We are unable to provide information on contracts between customers and third parties, as these have not been concluded with Messe Düsseldorf.
Who do I contact for further questions?
Our First Level Support team is at your disposal for all further questions: