FAQ - Frequently asked questions

As soon as the order period for parking permits has expired or the parking permits are already sold out, you will no longerbe able to make your request via the Online Order System / OOS. Parking permits can only be requested (in the case of returns due to cancellations) during the set-up period on site from our contact persons (Organisation and Traffic) in the Exhibition Management.

During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check and Order.

You will find the invoice for your stand and for the prepayment deposit for technical and other services for download in your OOS account:

You can find them as follows:

My Account / Stand Management / Invoices and Documents

The shopping cart is used to store certain products there without having to call them up again before the purchase. Articles in the shopping cart are not completed orders.

When ordering articles from the shopping cart, the actual order date is always used on which the orders from the shopping cart were triggered and not the date on which an article was placed in the shopping cart.

In addition, Messe Düsseldorf will levy a late fee of 35% on all prices/charges for incoming orders/orders from 21 calendar days prior to the set-up time. This also applies to incomplete documents that are still being clarified!

We kindly ask you to order in good time, as after the order deadline has expired, online ordering via the OOS is no longer possible.

To additionally publish a trademark or product name in the official media, you can order a trademark entry (chargeable). This will create a direct association between your trademark and your company, while also increasing awareness for your brand. Please use the search function in the Online Order System / OOS  "Im looking for" at the top of the page) and enter "trademark entry" to find this option.

You can find them under: https://oos.messe-duesseldorf.com/

In case of delay, Messe Düsseldorf cannot guarantee handling in due form, and time and/or the services may not be executable anymore.

In addition, any orders and changes or modifications received within 21 days of the commencement of build-up will be subject to a 35% surcharge. The same applies for services utilised but not ordered in advance. Services already rendered must be paid in full.

The fee includes the following services:
- Provision of a sufficient number of rubbish bags for the duration of the event.
- Collection of the rubbish bag provided by the exhibitor at the stand at the end of the event day
- Disposal of the above-mentioned rubbish bags
- Subsequent delivery of refuse sacks if required.

The fee covers the entire event duration, i.e. whether 3 or 9 days - the price is uniform and across all events at the Düsseldorf location.

It is calculated on the basis of the booked stand area: € 2.70 per square metre with a limit ("cap") of max. 500 sqm. This means that the exhibitor must pay a maximum of € 1,350.

For production waste generated during the event runtime, the exhibitor must book the relevant disposal service for the material in the OOS. Billing is based on consumption. (see OOS -> Waste disposal) Please note the specifications and guidelines of Messe Düsseldorf here.

In cooperation with our disposal partner, Remondis, we will set up decentralised disposal stations/collection points on the exhibition grounds, consisting of 36 cbm large-capacity containers, where the various materials/types of paper from the production of the exhibits can be disposed of by type, depending on the material quality.

These disposal stations/collection points are supervised by our waste disposal service personnel, each delivery of materials is documented in terms of quantity and quality, the exhibitor receives a disposal report and can thus fully and transparently track the disposal service provided at the end of the event.

Handling of the waste disposal service:

The exhibitor must organise the transport of his production waste from the exhibit/accumulation point in the exhibition hall to the large-capacity containers provided.

Either he transports these paper materials himself, or he commissions (our recommendation) one of our trade fair forwarding agents (Schenker/Kühne und Nagel) to transport the production waste from the exhibits to the large-capacity containers in the outdoor area.

To collect the materials/paper materials at the exhibit, the trade fair forwarders can provide the exhibitor with so-called lattice boxes with forklift pockets so that these can be picked up with hand pallet trucks from the exhibition hall and outside with a forklift truck with a special rotating crane device and transported to the disposal stations.